There is now a significant evidence-base that the environment in which care is delivered can have an impact on patient wellbeing, staff performance and contribute to better clinical outcomes.
This is why Macmillan Cancer Support created a range of programmes for care facilities to aspire to. Their most developed programme aims to assess the quality of patients’ experiences in their facilities, as well as providing a framework to assess the quality of facilities. Named the Macmillan Quality Environment Mark (MQEM), it is informed by empirical research, provides a quantitative tool with which to compare facilities, and offer objective criteria to upgrade them.
We worked with Macmillan Cancer Support to support the development of these programmes by analysing existing data, running new experiments and implementing a wellbeing measure.